Shipping policy

Shipping Policy — Shri Venilals

Order Processing

Orders placed before 10:00am (Monday–Saturday, excluding UK public holidays) qualify for next-day delivery. Orders placed after 10:00am, or on a Sunday/public holiday, will be processed and dispatched the next business day. You will receive a confirmation email once your order has been dispatched, including a tracking link.

UK Delivery

We offer one flat-rate shipping option for all UK orders: £7, delivered via DPD or Royal Mail 24. We select whichever courier best suits your order's size and fragility — there is no price difference between the two, and no additional shipping tiers or upgrade options.

Both couriers aim for next-business-day delivery once your order is dispatched (see Order Processing above for our cutoff time). This is an estimated delivery time and is not guaranteed by either courier — occasional delays can occur during peak periods (e.g. Diwali, wedding season, Christmas).

Free Click & Collect

Prefer to pick up your order? Collection is free from any of our four stores on Ealing Road, Wembley:

  • Shri Venilals (Sarees) — 115/117 Ealing Road, Wembley HA0 4BP
  • Celebrations (Lehengas & Sherwanis) — 99–103 Ealing Road, Wembley HA0 4BP
  • Festival (Idols & Festive Essentials) — 198 Ealing Road, Wembley HA0 4QG
  • Heritage (Temples & Murtis) — 97 Ealing Road (1st Floor), Wembley HA0 4BN

We’ll contact you by email or phone as soon as your order is ready to collect — usually the same or next working day. Please bring your order confirmation with you.

International Delivery

At this time, we only ship within the United Kingdom. We do not currently offer international delivery.

Large or Fragile Items

Certain items — including idols, statues, water fountains, and wall frames — may require additional packaging or a different courier (DPD or Royal Mail 24) due to size or fragility. The £7 flat shipping rate still applies; only the delivery estimate may vary, and we'll let you know if that's the case for your order.

Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your delivery via DPD or Royal Mail's tracking service, whichever courier was used.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact us at info@venilals.com or call 0208 903 3144 and we'll look into it with our courier on your behalf.

Address Accuracy

Please double-check your delivery address at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address, though we're happy to help resolve issues where possible.

Contact

Questions about shipping can be sent to info@venilals.com or via the Contact Us page on our website.